Terms of Service

By creating an account, accessing, or using StarFlywheel, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

StarFlywheel is a review growth tool designed to help local businesses increase their Google Maps visibility by generating more customer reviews. The Service includes:

• Review request management and automation
• QR code generation for in-store review requests
• Shareable review links
• SMS and email templates for review requests
• Review analytics and insights
• Customer management tools

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate, current, and complete
• Maintain the security of your password and identification
• Accept all responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account or any other breach of security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Request or encourage fake reviews, paid reviews, or reviews from individuals who have not used your services
• Manipulate or attempt to manipulate review platforms or their algorithms
• Send spam, unsolicited messages, or harassing communications
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Use the Service for any illegal purpose or in violation of any local, state, national, or international law
• Collect or store personal data about other users without their express permission

You agree to comply with all platform guidelines, including but not limited to Google Business Profile guidelines, when using our Service to request reviews.

The Service is offered on a subscription basis. By subscribing, you agree to pay the fees specified for your selected plan.

Free Trial: We offer a 7-day free trial period. No credit card is required to start your trial. If you do not cancel before the trial period ends, your subscription will automatically begin and you will be charged according to your selected plan.

Billing: Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as required by law.

Cancellation: You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

Price Changes: We reserve the right to modify our pricing at any time. We will provide at least 30 days' notice of any price changes. Price changes will apply to subsequent billing periods.

The Service and its original content, features, and functionality are owned by Ascend Net Solutions, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

You retain ownership of any content you submit, post, or display on or through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content for the purpose of operating and providing the Service.

You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that:

• You own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use your User Content
• Your User Content does not violate any third-party rights, including intellectual property rights, privacy rights, or publicity rights
• Your User Content does not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material

The Service may integrate with or link to third-party services, including but not limited to Google Business Profile, email providers, SMS providers, and payment processors. Your use of these third-party services is subject to their respective terms of service and privacy policies.

We are not responsible for the availability, accuracy, or content of any third-party services. We do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such services.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results that may be obtained from the use of the Service will be accurate or reliable
• The quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations
• Any errors in the Service will be corrected

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASCEND NET SOLUTIONS, LLC, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

IN NO EVENT SHALL ASCEND NET SOLUTIONS, LLC'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

You agree to defend, indemnify, and hold harmless Ascend Net Solutions, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

• Your use and access of the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any right of privacy or intellectual property rights
• Your violation of any applicable law, rule, or regulation
• User Content or any other content that is submitted via your account

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or cancel your subscription through your account settings.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

These Terms shall be interpreted and governed by the laws of the jurisdiction in which Ascend Net Solutions, LLC operates, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

If you have any questions about these Terms of Service, please contact us at: