Privacy Policy

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

We use the information we collect to:

• Provide, maintain, and improve our Service and its features
• Process your transactions and manage your subscription
• Send review requests to your customers on your behalf
• Communicate with you about your account, our Service, and important updates
• Respond to your inquiries, comments, and support requests
• Monitor and analyze usage patterns and trends to improve user experience
• Detect, prevent, and address technical issues, fraud, or security concerns
• Comply with legal obligations and enforce our Terms of Service
• Send you marketing communications (with your consent, where required by law)

We do not sell your personal information. We may share your information in the following circumstances:

When you use StarFlywheel to send review requests, you may provide us with information about your customers (such as names, email addresses, and phone numbers). This information is used solely to:

• Send review requests on your behalf
• Track the status of review requests
• Provide you with analytics and insights

You are responsible for ensuring you have the necessary permissions and legal basis to share your customers' information with us. We act as a data processor for this information and process it only in accordance with your instructions and this Privacy Policy.

We do not use your customer data for our own marketing purposes or share it with third parties except as necessary to provide the Service (e.g., sending emails through our email service provider).

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for:

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Customer Data: Retained as long as you use the Service and for a reasonable period after account closure, unless you request earlier deletion
• Usage Data: Retained for analytics purposes, typically for up to 2 years
• Legal Requirements: Some information may be retained longer if required by law

When you delete your account, we will delete or anonymize your personal information, subject to legal retention requirements.

Depending on your location, you may have certain rights regarding your personal information:

To exercise these rights, please contact us at support@starflywheel.com. We will respond to your request within a reasonable timeframe.

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Service, you consent to the transfer of your information to facilities located outside your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and share
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@starflywheel.com.

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data

To exercise these rights, please contact us at support@starflywheel.com. We will respond within one month.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For material changes, we will provide additional notice, such as sending you an email notification or displaying a prominent notice on our Service.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: