Data Deletion

The fastest way to delete your data is directly in the app. No request, approval, or waiting period is involved.

1. Sign in to your StarFlywheel account.
2. Go to Account → Profile.
3. Scroll to the Delete Account section at the bottom of the page.
4. Click Delete Account and review the list of what will be removed.
5. Type DELETE in the confirmation field to unlock the button.
6. Confirm. Your account and data are deleted immediately and you are signed out.

There is no grace period and no recovery window. Once the deletion completes, we cannot restore your account or its data. If you want a copy of your information, export it before you delete.

Deleting your account removes:

• Your profile and login: your name, email address, password, profile picture, and the link between your StarFlywheel account and any third-party sign-in such as Sign in with Google
• Every organization you solely own, and all data inside it — business locations, QR codes, campaigns, customer lists, review requests, collected reviews, business profile intelligence data, billing records, and usage metrics
• Your notification records: notification history and delivery preferences held by our notification provider
• Connected platform authorizations: stored access and refresh tokens for any platform you connected, along with the data we retrieved using them

If an organization you solely own has an active paid subscription, we cancel that subscription before deleting the organization. You are not billed again after cancellation.

Because an organization can hold data belonging to your colleagues and your customers, we do not let one person delete it out from under everyone else.

You can remove a platform connection without deleting your StarFlywheel account. This is the right option if you want to keep using StarFlywheel but stop us from accessing a particular platform.

• Deleting your account in the app: immediate. The data is removed as you confirm, not queued for later processing.
• Disconnecting a platform: immediate.
• A deletion request sent by email: completed within 30 days of us verifying your identity, and usually much sooner.

After live data is deleted, residual copies can persist briefly in our encrypted database backups until those backups are overwritten on their normal rotation. Backups are not used to serve the product, and restored data would be re-deleted.

A small amount of information survives deletion, because deleting it would break a legal obligation or a promise we made to someone else:

• Financial records: invoices and payment records we are required to retain for tax and accounting purposes
• Opt-out and suppression records: if someone replied STOP or unsubscribed, we keep the minimum record needed to keep honoring that choice. Deleting it would let that person be contacted again, which is the opposite of what they asked for.
• Aggregated and anonymized data: statistics that no longer identify you or any individual

See the Data Retention section of our Privacy Policy for more detail.

If you received a review request from a local business and never created a StarFlywheel account, your information was given to us by that business. The business decides what happens to it; we only process it on their behalf.

• To stop text messages: reply STOP to any message. Your opt-out is recorded immediately. See our SMS Consent & Compliance page.
• To stop emails: use the unsubscribe link in any message.
• To have your information deleted: contact the business directly, or email us at privacy@starflywheel.com. We will pass your request to the business and help them act on it.

If you cannot sign in, or you want something deleted without removing your whole account, email privacy@starflywheel.com and include:

• The email address on the account
• The business or organization name, if you know it
• What you want deleted — the whole account, one organization, or data from one connected platform

We may ask you to verify your identity before acting, so that nobody can delete your data by pretending to be you. We respond within 30 days and will confirm in writing once the deletion is complete.

Questions about deleting your data, or about this page: